LATEST NEWS

Business ADSL2+

Remote Systems Management can now offer ADSL2+ connections.

Blistering download speeds of up to 24 Mbps and huge upload of 2.5 Mbps. These connections are ideal for businesses requiring increased bandwidth without the cost of leased lines.

Call now to arrange connection / migration.
0845 330 9478

BT 21CN

BT have announced their plans for expanding their 21st Century Network, known as 21CN, to more of the country.

Current deployment is to around 40% of the population and they aim to extend this to around 55% of homes and businesses by Spring 2010, and 75% by Spring 2011 depending on customer demand. The extension of 21CNmore..

Daniel Graham
Remote Systems Management

Support Services & Service Level Agreements.

For access to the online support system please click here..

Network Management:

RSM offer complete network management services to companies of all sizes, from the day to day support and troubleshooting to complete software package roll outs and upgrades. We become your helpdesk for all employees to call. We provide accurate and detailed support ticket tracking.

In today’s world businesses require many different ICT services, ranging from ADSL, technical support services, and hardware suppliers right through to consultancy services and bespoke applications. RSM are a total ICT solutions provider, enabling you to deal with one company to provide all required services.

If you are interested in network management please contact us.

Remote Interactive Training and Support:

We can provide various cost effective remote support options. We can log on to your network via a secure connection to fix problems or provide interactive support services without the expense of a site visit.

Service Level Agreements.

RSM offer service level agreements (SLA's) to suit all budgets. Our approach to SLA's, is flexibility. Through our extensive knowledge of network management and ICT systems, and with listening carefully to business owners throughout the county, we understand what is needed and what is not. RSM offer an easy to understand agreement based purely on the number of hours a business will require each month.
Our SLA gives you access to the following:

• Interactive Technical Support Service
• Unlimited Email Support
• Members Area
• Email Bulletin Service
• Remote Server Systems Check – Data Logging
• On-line Spam and Virus Filtering
• Disaster Recovery procedures
• Disaster Recovery
• On Site Support
• Network Administration Managing All Changes
• Advice and Review of Backup Systems
• On-Site Training
• Off-Site Training
• Monitoring of Anti-Virus Systems and Virus Definition updates
• Annual Service Review
• Quarterly Service Reports
• Advice on Software and Hardware Products
• Customer Feedback
• Many other options..

If your location has good internet access (i.e. RSM ADSL) we offer full interactive remote support services. This means as your network administrators we can logon to your system from our offices to assess network performance, check for errors, and solve problems that may have arisen. Additionally, we can provide live interactive technical support often solving 90% of all problems, without the need for an on site visit. This is an agreement that has worked extremely well with all clients that we currently support, and its simplicity means that there are no unforeseen costs.

Remote Interactive Training and Support:

We can provide various cost effective remote support options. We can log on to your network via a secure connection to fix problems or provide interactive support services without the expense of a site visit.